CONTACT

Carriage Square

324 NC-105 EXT

Suite 2

Boone, NC 28607

United States

(828) 226-5210

restorationboone@gmail.com

MONDAY: 9 AM - 4 PM

TUESDAY: 10 AM - 12 PM & 1:30 PM - 5:30 PM

WEDNESDAY: BY APPT ONLY

THURSDAY: 10 AM - 12:30 PM & 2 PM - 6 PM

FRIDAY: 9 AM - 12 PM

SATURDAY - SUNDAY: BY APPT ONLY

Business hours are subject to change. If you would like to request an appointment outside of business hours, contact us via email for more information. Please note that appointments outside of regular business hours and house calls may be subject to additional fees.

We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice, we often cannot fill that appointment time. This is an inconvenience to your therapist and means our other clients miss the chance to receive the needed services. For this reason, you will be charged 100% of the service.

We reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, have experienced vomiting or diarrhea, or have been in contact with someone unwell before your appointment, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather, and we ask you to do the same.

We request that you arrive 5-10 minutes before your appointment to allow time to fill out any required paperwork and answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this occurs so we can do our best to accommodate you.

Appointment times are reserved for each client, so oftentimes, we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment may result in a loss of time from your massage, so your session ends at the scheduled time. The full price of the service will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we cannot, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.